Here is a list of FAQs to give you some more info about what we do.
HOW DO I ORDER OR GET MORE INFO?
Please email me at INFO@CAKEANDCOOKIECOMPANY.CO.UK if you need to discuss a design or need to place an order. We aim to answer emails as soon as possible. Or call at 07399957823 if you’d rather have a quick chat about the cake. It would be great if you email with the following details: the date of your event, the number of servings you need from the design you have in mind.
WHEN SHOULD I PLACE AN ORDER?
As soon as you can! Ideally, four weeks notice for celebration cakes and four months for wedding cakes. But if you need a cake last minute, please get in touch as we can accommodate late orders if we have a space available.
HOW DO I PAY FOR MY CAKE?
We accept payments by bank transfer, cash, cheque or PayPal. We ask for a small deposit to book a cake and request that all balances be cleared three days before a cake is due (four weeks for a wedding cake).
WHAT DO YOUR CAKES TASTE LIKE?
Absolutely delicious! Our cakes are full of goodies. We use high quality and fresh ingredients. All our cakes and cookies are freshly baked from scratch. No box mixes at Cake and Cookie Company! Our cakes are layered with home made, gorgeously flavoured butter creams made with real butter and filled with coordinating fruit conserve or ganache.
CAN I HAVE A TASTER?
Yes, taster and consultation sessions are available for weddings(and for celebration orders over 200 GBP) and are by appointment only. Feel free and drop an email to book one now. We can discuss everything from the cake flavour, size to the design in detail.
HOW MUCH DO YOUR CAKES COST?
Each of our cakes/cookies are handmade and bespoke orders. Therefore prices depend on the following factors: the complexity of design, flavour and size of the cake. As a rough guide, please see the PRICES tab under INFO on this website. We are happy to provide quotes via email if you send us a few details about your cake.
DO YOU DELIVER?
Yes, we deliver but its subject to availability for celebration cakes. We almost always deliver wedding cakes. We take your cake to the venue, set it up and take a picture and email it to you. Collections are free and by appointment only.
CAN I DESIGN MY OWN CAKE?
Absolutely! We’d love for you to come up with amazing ideas for your cake. Just send us an email.
HOW DO I TRANSPORT MY CAKE?
If you are collecting your cake, don worry, it will be nicely boxed for you to transport easily. Just make sure you place it on a level surface like a car boot or footwell, (not your lap please!) drive nicely and your cake will arrive all perfect for the party!